Terms & Conditions

1. Introduction

Melbourne Premier Transfer provides private transportation and transfer services for individuals, families, businesses and other customers.

These Terms & Conditions apply to all bookings, enquiries and services arranged through our website, telephone, email or other communication channels.

By confirming a booking with Melbourne Premier Transfer, you acknowledge that you have read and accepted these terms.

2. Our Services

Melbourne Premier Transfer offers private transportation services including airport transfers, corporate transfers, hotel transfers, wedding transportation and other pre-booked private transfer services.

Service availability may depend on vehicle availability, location, date, time, passenger requirements and other operational circumstances.

We reserve the right to provide an alternative vehicle where reasonably necessary, subject to availability.

3. Booking & Reservations

Bookings should include accurate and complete information so that we can provide the requested transportation service.

Booking information may include:

• Passenger name and contact details
• Pickup and destination addresses
• Date and time of travel
• Flight details where applicable
• Number of passengers
• Luggage requirements
• Special transportation requirements

A booking is considered confirmed only when Melbourne Premier Transfer has accepted and confirmed the booking.

Customers are responsible for checking their booking details and notifying us promptly if any information changes.

4. Customer Responsibilities

Customers are expected to provide accurate information and behave respectfully during the transportation service.

Customers must:

• Provide accurate pickup and destination details
• Be ready at the agreed pickup location and time
• Follow reasonable driver and vehicle safety instructions
• Take reasonable care of the vehicle and its equipment
• Ensure children are transported in accordance with applicable laws
• Inform us in advance about special requirements

Customers may be responsible for costs resulting from damage caused intentionally or through unreasonable behaviour.

5. Pricing & Payments

Prices for transportation services will be communicated during the booking process or provided in the applicable quotation.

Unless otherwise agreed, additional charges may apply for services or circumstances outside the original booking requirements.

Such charges may include additional waiting time, additional stops, changes to the requested journey or other services requested by the customer.

Payment must be made using the payment method and within the timeframe agreed at the time of booking.

6. Cancellation & Booking Changes

Customers should contact Melbourne Premier Transfer as soon as possible if they need to cancel or change a booking.

Cancellation or amendment charges may apply depending on the timing of the request and the circumstances of the booking.

Where a booking has already been dispatched or the vehicle has commenced the journey, cancellation may not be eligible for a refund.

Any refund or cancellation decision will be handled in accordance with the booking conditions communicated to the customer.

7. Airport Transfers

For airport transfers, customers should provide accurate flight information where requested.

Flight delays, cancellations, baggage delays and airport operational conditions may affect pickup times.

We will make reasonable efforts to accommodate known flight delays when appropriate information is available to us.

Customers should ensure that their contact details remain reachable during their journey so that relevant updates can be communicated.

8. Delays & Waiting Time

Melbourne Premier Transfer aims to provide reliable and punctual transportation services. However, travel times may be affected by traffic, weather, road closures, accidents, airport conditions and other circumstances beyond our reasonable control.

Additional waiting time may incur additional charges where applicable, particularly when delays are caused by factors outside the agreed booking arrangements.

We recommend allowing sufficient travel time for airport departures, appointments and other time-sensitive journeys.

9. Vehicle & Service Availability

We aim to provide the vehicle type requested during the booking process. However, vehicle availability may change due to operational requirements, maintenance, breakdowns or circumstances outside our reasonable control.

Where necessary, we may provide a suitable alternative vehicle of comparable service level.

Vehicle capacity must not be exceeded. Customers must provide accurate information regarding passenger numbers and luggage requirements.

10. Liability

Melbourne Premier Transfer will take reasonable care in providing its services. However, we are not responsible for delays, cancellations or service interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, traffic incidents, road closures, accidents, vehicle breakdowns, airport disruptions, government restrictions or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable Australian law.

11. Lost Property

Customers are responsible for checking the vehicle and collecting all personal belongings at the end of their journey.

If an item is left in a vehicle, customers should contact Melbourne Premier Transfer as soon as possible with details of the missing property.

While we may make reasonable efforts to locate and return lost property, we cannot guarantee the recovery of any item.

12. Privacy

Personal information collected during enquiries and bookings will be handled in accordance with our Privacy Policy.

Information may be used to process bookings, communicate with customers, provide transportation services, maintain business records and meet applicable legal obligations.

13. Third-Party Services

Our website may contain links to third-party websites, payment services or other external platforms.

Third-party services operate under their own terms, conditions and privacy policies. Melbourne Premier Transfer is not responsible for the policies or practices of third-party websites or services.

14. Changes to These Terms

Melbourne Premier Transfer may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal requirements.

The updated version will be published on this page. Customers are encouraged to review these terms before making a booking.

15. Governing Law

These Terms & Conditions are governed by the laws applicable in Victoria, Australia.

Any disputes relating to our services or these terms will be subject to the applicable courts and legal processes within Victoria, Australia, unless otherwise required by law.

16. Contact Us

If you have any questions regarding these Terms & Conditions, your booking or our transportation services, please contact Melbourne Premier Transfer.