Privacy Policy

1. Introduction

This Privacy Policy explains how Melbourne Premier Transfer collects, uses, stores and protects information about visitors and customers who interact with our website and services.

By using our website or submitting your information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide when making an enquiry, requesting a booking or contacting us.

Personal Information

This may include:

• Your name
• Phone number
• Email address
• Pickup location
• Drop-off location
• Pickup date and time
• Number of passengers
• Preferred vehicle
• Booking or travel requirements

Technical Information

When you visit our website, certain technical information may automatically be collected, such as browser type, device information, IP address, pages visited and general website usage information.

3. How We Use Your Information

We use the information we collect for legitimate business and service-related purposes, including:

• Processing and managing booking requests
• Responding to enquiries and customer requests
• Confirming pickup and drop-off details
• Providing transportation services
• Communicating with customers about bookings
• Improving our website and customer experience
• Maintaining website security
• Meeting applicable legal and regulatory requirements

4. Booking Information

When you submit a booking request through our website, the information you provide is used to process and manage your transportation request.

This may include contacting you by phone, email or other communication methods to confirm booking details, discuss changes or provide relevant information regarding your journey.

Please ensure that all information supplied during the booking process is accurate and up to date.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and enhance your browsing experience.

Cookies may help us remember certain preferences and understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information where reasonably necessary to provide our services, operate our website, process a booking or comply with legal obligations.

Where third-party service providers are used, they may process information on our behalf for specific business functions such as website hosting, communication, analytics or booking-related services.

7. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal obligations.

When information is no longer required, we may securely delete or anonymise it where appropriate.

9. Your Privacy Rights

Depending on applicable privacy laws, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Ask questions about how your information is handled
• Request deletion where legally applicable
• Raise a privacy concern or complaint

Requests may be subject to applicable legal requirements and reasonable verification procedures.

10. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

Melbourne Premier Transfer is not responsible for the privacy practices, security or content of third-party websites.

11. Children's Privacy

Our services are not specifically directed towards children. We do not knowingly collect personal information from children through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

Any updated version will be published on this page with the revised date where appropriate.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your information, please contact Melbourne Premier Transfer.